Terms of service

Article 1 (Purpose)

These Terms of Service aim to define the rights, obligations, responsibilities, conditions of use, and procedures between CTR Co., Ltd. (hereinafter referred to as the “Company”) and users in connection with the use of CTR BizRewards (hereinafter referred to as the “Service”) operated by the Company.

The Service is primarily provided as a B2B service for corporate customers that have entered into a contract with the Company and for their affiliated personnel.

Article 2 (Definitions)

  1. “Service” means all functions provided by the Company through online channels such as websites or mobile platforms, including browsing, ordering, delivery, customer support, and related services for goods or services (hereinafter referred to as “Products”).
  2. “User” refers to an individual or a member of a customer company who agrees to these Terms and uses the Service.
  3. “Member” refers to a user who registers an account and continuously uses the Service.
  4. “Customer Company” refers to a corporation, organization, or institution that has entered into a separate contract with the Company and is granted Service access or Credits by the Company so that its affiliated personnel may use them.
  5. “Credits” refer to a non-cash value provided by the Company or a Customer Company that may be used to purchase or redeem Products within the scope determined by the Company. Credits cannot be converted into cash and their use may be restricted according to the Company’s policies.
  6. “Order” refers to the act of selecting Products in the Service and submitting the required information, followed by requesting payment or Credit deduction approval according to procedures determined by the Company.

Article 3 (Posting and Amendment of Terms)

  1. The Company shall make these Terms available to users by posting them on the Service or through a linked page.
  2. The Company may amend these Terms due to operational needs or changes in relevant laws and policies.
  3. When amending the Terms, the Company will notify users of the effective date and key changes in advance through reasonable methods such as service notices or email.
  4. If a user continues to use the Service after the effective date of the revised Terms, the user is deemed to have agreed to the revised Terms. If the user does not agree, the user may discontinue the Service and request account termination.
  5. Matters not specified in these Terms shall be governed by applicable laws, customary practices, and the Company’s operational policies (including notices).

Article 4 (Provision and Modification of Service)

  1. The Company performs the following services:
  • Providing information about Products and processing Orders
  • Delivery or provision of Products and delivery status notifications
  • Information and records related to Credit issuance and usage (where applicable)
  • Customer support and service announcements
  1. The Company may change the Service content or provision method due to stock shortages, supply discontinuation, specification changes, or system updates.
  2. The Company may restrict certain functions or change conditions when necessary. Important changes will be notified through the Service.

Article 5 (Service Suspension)

  1. The Company may temporarily suspend the Service due to unavoidable reasons such as system maintenance, technical failures, network interruption, security issues, or third-party service failures.
  2. The Company will endeavor to provide prior notice where reasonably possible.
  3. The Company’s liability may be limited if suspension occurs due to force majeure or circumstances beyond the Company’s control.

Article 5-2 (Service Termination)

  1. The Company may terminate all or part of the Service due to business, technical, or legal reasons.
  2. In such cases, the Company will notify users in advance through reasonable methods such as service notices or email, including the termination date and reasons.
  3. Orders that have been properly confirmed before termination will be processed according to the Company’s policies.
  4. For unused Credits remaining at the time of Service termination, the Company will provide users with a reasonable period to use such Credits. After that period, unused Credits will expire and will not be refunded in cash or other financial instruments.
  5. Upon termination of the Service, user account access may be restricted or deleted. However, the Company will allow users to access necessary information such as order history and Credit usage records for a certain period in accordance with applicable laws.

Article 6 (Membership Registration and Accounts)

  1. Users may apply for membership according to procedures determined by the Company.
  2. The Company may reject or cancel membership approval in the following cases:
  • Providing false information or using another person’s identity
  • History of fraudulent or abusive use of the Service
  • Lack of authorization from a Customer Company
  • Failure to use a verifiable corporate email address where required
  • Other technical or operational reasons
  1. Users must update account information when changes occur.
  2. Account security (password management, two-factor authentication, etc.) is the user’s responsibility.
  3. Accounts provided under a Customer Company may be restricted or terminated if the user leaves the company or loses authorization.

Article 7 (Orders and Formation of Contract)

  1. Users place orders by selecting Products and entering required information.
  2. The Company may refuse or cancel an order for the following reasons:
  • Out of stock, unavailable shipping destination, or discontinued supply
  • Payment or Credit deduction failure
  • Suspected fraudulent activity
  • Incorrect or incomplete order information
  1. A contract is deemed formed when the Company’s order confirmation reaches the user.

Article 8 (Pricing, Credits, and Payment)

  1. Product prices and applicable costs are based on the information displayed on the product page or checkout screen.
  2. Credits are granted according to Company or Customer Company policies.
  3. Credits do not represent money, deposits, prepaid balances, or any claim against the Company.
  4. Credits cannot be exchanged for cash, transferred, or pledged.
  5. Credits may only be used within the Service for specific Products.
  6. Credit balances displayed in the Service are for reference purposes and may temporarily differ from actual balances.
  7. The Company may reclaim Credits obtained or used improperly.
  8. Credits are valid until December 31 of the third year from the year of issuance and expire automatically thereafter.
  9. The Company may modify the Credit policy as necessary within the scope permitted by law.

Article 9 (Delivery and Provision)

  1. The Company will endeavor to deliver Products within a reasonable time.
  2. Products are generally shipped together with the Customer Company’s existing CTR parts shipments.
  3. International delivery may be delayed due to customs procedures or transportation conditions.
  4. Products are generally shipped to the Customer Company’s registered business address. Individual delivery to personal addresses is not provided unless otherwise permitted.

Article 10 (Cancellation, Returns, and Refunds)

  1. Orders made through BizRewards cannot be canceled once completed.
  2. Promotional materials and goods are generally non-returnable and non-exchangeable.
  3. Credits are generally non-refundable.
  4. Credits deducted for orders cannot be returned.

Article 11 (Prohibited Conduct)

Users shall not:

  • Provide false information or impersonate others
  • Fraudulently obtain or misuse Credits
  • Interfere with Service systems or security
  • Post illegal or harmful content
  • Infringe intellectual property rights
  • Conduct excessive purchasing for resale purposes

Article 12 (Intellectual Property)

  1. All content related to the Service belongs to the Company or legitimate rights holders.
  2. Users may not reproduce or distribute such content without prior permission.

Article 13 (Personal Data Processing)

  1. The Company processes personal data in accordance with applicable laws.
  2. Personal data collected may include name, email, phone number, and address.
  3. Transaction records may be retained according to applicable e-commerce laws.
  4. Personal data will be destroyed after the retention period expires.
  5. Users may request access, correction, deletion, or restriction of personal data.
  6. Detailed matters are governed by the Company’s Privacy Policy.
  7. Cookies and access logs may be transferred to Korea.
  8. The Company’s Data Protection Officer is:

CTR / Management Support Team
Sungyoung Cho
+82-10-4277-0357
sungyoung.jo@ctr.co.kr

Article 14 (Limitation of Liability)

  1. The Company’s liability may be limited in cases of force majeure or third-party service failures.
  2. The Company is not responsible for damages caused by users.
  3. The Company is not obligated to intervene in disputes between users.
  4. Unless otherwise required by law, the Company is not liable for indirect or consequential damages unless caused by the Company’s intentional misconduct or gross negligence.

Article 15 (Dispute Resolution and Governing Law)

  1. The Company operates a customer support channel to handle inquiries and complaints.
  2. These Terms are governed by the laws of the Republic of Korea.
    The competent court shall be the Seoul Central District Court.

Supplementary Provision

These Terms shall take effect on March 9, 2026.